Terms of Use

Last Updated: February 25, 2025

These Terms of Use ("Terms") govern your use of the Auto Teletech platform ("Platform"), including both the Auto Teletech website for car owners (https://www.autoteletech.com/) and the dedicated page for auto mechanics (https://www.autoteletech.com/techs.html). By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, you must not access or use the Platform.

1. Introduction

Auto Teletech is a global freelance marketplace connecting car owners with independent auto mechanics through video consultations. Our platform facilitates two distinct business models:

  • Dedicated Virtual Consultation (DVC): Auto mechanics and repair shops receive a unique, branded consultation link through which their customers may book video consultations directly. The shop sets its rates, and Auto Teletech earns a commission on each completed consultation.
  • Marketplace Virtual Consultation (MVC): Car owners post service requests and auto mechanics bid to provide virtual consultations. The mechanics set their consultation rates, and Auto Teletech earns a commission fee on each completed consultation.

2. Definitions

  • "Car Owner" means any individual or entity seeking auto repair or diagnostic services via video consultation.
  • "Auto Mechanic/Contractor" means any auto repair shop or individual auto mechanic registered on the Platform, providing services on an independent contractor basis.
  • "Consultation" refers to the video-based service session between a car owner and an auto mechanic.
  • "Commission Fee" means the percentage fee applied by Auto Teletech on each successfully completed consultation (currently 25% for DVC and [30-35]% for MVC, subject to change).

3. Eligibility and Account Registration

  • Eligibility: You must be at least 18 years old and have the legal capacity to enter into a binding agreement.
  • Account Registration: Car owners and auto mechanics must register and provide accurate, current information. Auto mechanics are required to link a valid payment account (e.g., Stripe) to receive payments.

4. Independent Contractor Relationship

  • Independent Status: Auto mechanics/contractors are independent service providers. Nothing in these Terms creates an employment, partnership, joint venture, or agency relationship between Auto Teletech and any mechanic. Contractors are solely responsible for their tax obligations, insurance, and compliance with applicable laws.
  • No Agency: Auto Teletech does not control the manner or means by which auto mechanics perform their services.

5. Use of the Platform and Service Process

5.1. Bidding and Service Requests (MVC)

  • Customer Requests: Car owners post consultation requests on the marketplace.
  • Bidding: Qualified auto mechanics may bid to provide the requested service. The bidding process is competitive and is solely between the car owner and the bidding mechanics.
  • Acceptance: Once a car owner accepts a bid, an agreement is formed between the parties, subject to these Terms.

5.2. Dedicated Virtual Consultation (DVC)

  • Customized Link: Auto mechanics receive a dedicated consultation link customized with their brand. They may market this link directly to their existing customers.
  • Direct Engagement: Consultations initiated via the dedicated link are arranged directly between the car owner and the mechanic, with Auto Teletech facilitating the transaction and charging a commission fee.

6. Payment Terms and Commission

  • Payment Process: Payments for consultations are processed through the Platform. Funds are held in escrow until the consultation is completed to the satisfaction of the car owner.
  • Commission Fees: Auto Teletech retains a commission fee from each completed consultation (currently 25% for DVC and 30-35% for MVC). These fees may be updated from time to time, with notice to users.
  • Refunds and Disputes: In case of disputes or refund requests, Auto Teletech will provide mediation in accordance with the dispute resolution process outlined below.

7. Intellectual Property

  • Ownership: Auto Teletech retains all rights to its platform, content, and underlying technology. Contractors and car owners grant Auto Teletech a non-exclusive license to use, display, and distribute content posted on the Platform as necessary to provide the service.
  • Work Product: Unless otherwise agreed in writing, all intellectual property rights in the work product created during a consultation are transferred to the car owner upon full payment and acceptance of the service.

8. Dispute Resolution and Limitation of Liability

  • Dispute Resolution: Users agree to resolve any disputes arising from the use of the Platform through informal negotiation, followed by binding arbitration if a resolution cannot be reached. Auto Teletech may act as a mediator but is not responsible for the outcome.
  • Limitation of Liability: Auto Teletech acts solely as an intermediary between car owners and auto mechanics. It is not liable for any direct, indirect, incidental, or consequential damages arising from the performance or non-performance of any service provided by the independent contractors.

9. User Obligations and Conduct

  • Accurate Information: All users must provide accurate and complete information during registration and use of the Platform.
  • Compliance: Users agree to abide by all applicable laws and regulations in connection with their use of the Platform.
  • Prohibited Activities: Users must not engage in fraudulent behavior, misrepresentation, or any activities that could harm the reputation or operation of Auto Teletech or its users.

10. Termination and Suspension

  • Termination by Auto Teletech: Auto Teletech reserves the right to suspend or terminate access to the Platform at its sole discretion, without prior notice, if a user violates these Terms.
  • Termination by User: Users may terminate their accounts at any time; however, any outstanding obligations (e.g., pending payments or disputes) shall remain in effect.

11. Modifications to the Terms

Auto Teletech may modify these Terms from time to time. Any material changes will be communicated to users via the Platform and will be effective upon posting. Continued use of the Platform following such changes constitutes acceptance of the new Terms.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Auto Teletech is headquartered, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

13. Miscellaneous

  • Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
  • Entire Agreement: These Terms, along with any policies referenced herein, constitute the entire agreement between the parties regarding the use of the Platform.
  • Contact Information: For any questions regarding these Terms, please contact Auto Teletech at contact@autoteletech.com.